our FAQ

What to expect in your massage therapy appointment

Our massage appointments are between 30 minute and 105 minutes in duration. Your appointment beings when your massage therapist shows you into your treatment room. Each appointment begins with a short consultation and review of symptoms, and health history. This short consultation, and the time it takes you to get changed is included in your appointment time. Your massage therapist will leave the room while you undress, and will knock before they re-enter to make sure you are ready. During the massage, your massage therapist will use a combination of oil s and balms to massage the area/s of your body that were discussed during the consultation at the beginning of your appointment. Please let your massage therapist know if you are too warm or cold during treatment or the pressure is not as desired. After the massage, your massage therapist will leave the room so you can get dressed. Please be aware if you sit or stand too quickly you may feel lightheaded or woozy. Make sure you wear clothes that are easy to change in to and out of.

Will my massage hurt?

Massage therapy should not hurt. We don't believe in 'no pain, no gain'. With that in mind, sometimes there is some discomfort over particularly tight or sore areas. If the pressure is too uncomfortable, make sure you let your massage therapist know.

The is your treatment so please speak up

Why is this so important? If you want anything changed: pressure, areas worked, position or if you are too hot or too cold, please let us know. You will not hurt the therapist's feelings by asking for something that will make you more comfortable. Your therapist wants this to be the best experience for you to relax and enjoy. Also, what you requested in one session may be different in another. If you had a full body massage last time you had a session, but this time you only want your back/neck/shoulders/arms worked, it's perfectly fine to ask. You will enjoy your sessions so much more.

How often should I get a massage?

"Every now and then is better than none." It really varies from person to person. If you are just looking for some time out from the rat race, then a session every 2-6 weeks may be suitable for you. However, if you are looking to address an area of concern, then it is recommended to have more frequent treatments at first and then slowly taper down to a maintenance schedule. In some cases, more frequent 30-minute sessions can be effective until your goals are met and a maintenance schedule is in place. Frequency of sessions should be discussed with your massage therapist after your treatment when they have a better hands-on understanding of your particular muscular issues.

When should I not get a massage?

In our opinion there are few conditions which would prevent you from enjoying massage. You should not book a massage if you have a fever, cold/flu, or contagious skin infection. That's really it. There are many other conditions in which your therapist may need to adapt their techniques, such as arthritis or osteoporosis, or avoid an area completely i.e. cuts or burns. With some conditions it is a good idea to get an approval from your physician before you receive massage. these may include cancer, certain heart conditions and pregnancy. This doesn't mean you can't get massage. But it's always better to be safe than sorry. Your therapist can work with you to support your specificities needs.

What are the benefits of massage?

You don't have to have a specific health issue to book a massage,
massage therapy can provide many benefits, such as:

- Increased circulation
- Stimulation of the lymph system, the body's natural defence against toxic invaders
- Release of endorphins, the body's natural painkiller
- Decrease cortisol in the body
- Improve skin tone
- Improve range of motion and decreased discomfort associated with muscular or nerve pain in the body
- Relaxation of injured and overused muscles
- Reduce muscle spasms and cramping
- Increase mobility
- Help speed up recovery post workouts
- Pain relief from migraines
- Reduce post-operative adhesions and oedema, as well as promoting the break down of scar tissue

Can I claim my treatment on my private health insurance?

Yes, of course you can. All of our therapists are registered remedial massage therapists with first aid certificates and massage association memberships. This ensures they are continuing education annually to keep updated with the ever changing health industry.

What is the cancellation policy?

Your therapist’s time is reserved especially for you, at your request. If you are unable to attend your appointment, we require 24-hours-notice so we might reach and schedule clients who are on our wait list. For cancellation with less than 24 hours-notice and more than 2 hours-notice, the following fees apply:

30-minute session $25

1-hour session $50

90-minute session $75

2-hour session $100

For less than two-hours-notice, including no-shows for any reason, you will be charged the full session fee.

If you are a member or package holder, you may choose to use a session on account instead of the cancellation fee. If you are redeeming a gift card or voucher and fail to cancel or reschedule, your gift card or voucher will be redeemed and will not be available for future use.

Thank you for understanding that we turn away appointment requests due to being fully booked. Your reservation is your promise to pay for the time.

Why natural stone jewellery?

Vibrational healing

Humans are essentially an energy system, formed of different vibrations. These vibrations are the result of the movement of electrons and protons within the atoms that make up the body. All things have a vibration as they are all made up of atoms.

These energy fields surround and emanate and can interact with the physical body and its various functions. If something foreign enters the body, it can interfere with the normal vibrational patterns. Something is then needed to bring your vibrational energy back in to balance.

Vibrational remedies are subtle energy stimuli which interact with the energy system of the body to help stabilise physical, emotional, mental and spiritual conditions.

Some of the most effective vibrational remedies are sound, aroma, flower and crystal water, crystals and stones, thoughts and colour.

Precious and semi-precious gemstones have been used for centuries, for emotional, spiritual, and physical healing. Healers all over the world use them to support and complement modern day medicine and you too can use them to find balance in your vibrational energy.

Please note: by no means do we suggest Crystal Healing to replace conventional medicine, but rather to complement and enhance it. It is not to be used as a prescription, diagnosis or treatment. The information given is purely metaphysical in nature and is by no means medical. Crystal Healing is not an independent therapy, but one that is part of a holistic healing approach.